Do not hesitate to contact firstname.lastname@example.org if you have any further queries
Wash at 30 degrees. Do not tumble dry. Washing at higher temperatures or tumble drying may shrink the cotton plus...the environment, people!
Please send returns/exchanges to:
One Planet Mind
7 Glenshesk Park
Include a note saying the exchange you would like plus your order No/Name or if you would like to return
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you wish to return beyond 30days please contact email@example.com. Returns will be inspected and once passed inspection you will be refunded within 5 business days of reciept
To be eligible for a return, your item must be unused and in the same condition that you received it. Please do not send washed and worn items back as we cannot accept these
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase (Don't worry, we will have that on our system)
Refunds (if applicable)
Once your return is received and passed inspection we will process your refund within 5 business days
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We will exchange items of equal or lesser value for you. If you have bought an XL and would like to exchange for an XXL (£1 more for postage reasons) that's fine, that can be swapped no problem with no extra charge.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.