FAQs

Do not hesitate to contact info@oneplanetmind.com if you have any further queries

 

Care Instructions:

Thank you for ordering from One Planet Mind. We are grateful for every single purchase!

 

Exchanges and Returns

 

Please send returns/exchanges to

 

One Planet Mind

7 Glenshesk Park

Dunmurry

Belfast

BT17 9BA

N. IRELAND

 

Include a note saying the exchange you would like plus your order No/Name or if you would like to return

 

Returns

Please send returns/exchanges to

 

One Planet Mind

7 Glenshesk Park

Dunmurry

Belfast

BT17 9BA

N. IRELAND

 

Include a note saying the exchange you would like plus your order No/Name or if you would like to return


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. An exchange/returns leaflet will be sent out with every order as of 16/08/2019, until then please contact info@oneplanetmind.com

To be eligible for a return, your item must be unused and in the same condition that you received it. Please do not send washed and worn items back as we cannot accept these

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase (Don't worry, we will have that on our system)

Refunds (if applicable)
Once your return is received and passed inspection we will process your refund within 5 business days
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@oneplanetmind.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We will exchange items of equal or lesser value for you. If you have bought an XL and would like to exchange for an XXL (£1 more for postage reasons) that's fine, that can be swapped no problem with no extra charge.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. We mainly only post to the UK and are based in Belfast so one standard item should cost £1.25 to post back with the Royal Mail

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.